Player Agreement — CleanWins
A common misconception is that casino terms and conditions are written primarily to protect the operator at the player’s expense. This player agreement is written to be the opposite: clear, numbered, and direct about what both parties commit to when an account is opened at CleanWins Casino.
By creating an account at CleanWins you confirm that you have read, understood, and agreed to this player agreement in full. CleanWins reserves the right to amend these terms at any time, with all updates posted on this page and communicated to registered players where material changes apply.
1. Eligibility
You must be at least 18 years of age to register and play at CleanWins Casino. It is your responsibility to verify that online gambling is permitted in your jurisdiction before opening an account.
Geographic restrictions apply. Players located in prohibited territories are not permitted to register or deposit, and any winnings generated from a restricted territory may be forfeited. Each individual may hold only one account — duplicate accounts are subject to immediate closure.
2. Account Registration
When creating your account you must provide accurate, complete, and current personal information. Providing false or misleading details constitutes a breach of this player agreement and may result in account suspension or closure without prior notice.
An email verification link will be sent to the address you provide at registration. Your account will not be fully active until this step is completed. You are solely responsible for maintaining the confidentiality of your login credentials at all times.
3. Identity Verification
CleanWins operates a Know Your Customer process in accordance with applicable regulations. All players must complete identity verification before their first withdrawal request is processed.
Acceptable documents include a government-issued photo ID (passport, national identity card, or driving licence), proof of address dated within the last three months, and proof of payment method where required. CleanWins aims to process submitted documents promptly and will notify you by email once verification is complete.
4. Deposits
The minimum deposit at CleanWins is $20. Deposits made via most payment methods are credited instantly, allowing you to begin play without delay. All deposits must originate from a payment method registered in your own name — third-party deposits are not permitted.
CleanWins does not charge fees for standard deposits, though your payment provider may apply their own processing charges. The availability of specific payment methods may vary depending on your country of residence.
5. Withdrawals
The minimum withdrawal amount is $20. Withdrawal requests will not be processed until identity verification is complete. Cryptocurrency withdrawals are typically processed within a few hours of approval. Card and e-wallet withdrawals generally take one to three business days after internal approval.
CleanWins reserves the right to carry out additional security checks before processing any withdrawal. Where a withdrawal is delayed for compliance reasons, you will be informed of the status via your registered email address.
6. Bonuses and Promotions
All bonuses and promotions are subject to their own specific terms, published alongside each offer. Wagering requirements apply to all bonus funds and to free spin winnings. Bonus funds cannot be withdrawn until the applicable wagering requirement has been satisfied in full.
Bonus abuse — including creating multiple accounts to claim the same offer, using irregular betting patterns to exploit bonus terms, or any form of collusion — is strictly prohibited. CleanWins reserves the right to withhold bonus funds and associated winnings where abuse is identified.
7. Wagering Requirements
A wagering requirement specifies the total value of bets that must be placed before bonus-derived winnings can be withdrawn. Requirements must be completed within the validity period stated in the applicable bonus terms; any unconverted winnings are removed upon expiry.
Not all games contribute equally toward meeting a wagering requirement. Slots commonly contribute 100%. Table games and live casino contributions are reduced and are stated in the individual bonus terms. Certain games may be excluded entirely from wagering progress.
8. Games and Fair Play
All games at CleanWins use a certified Random Number Generator to determine outcomes. This ensures each spin, hand, or roll is statistically independent and free from manipulation. Games are regularly audited to confirm compliance with fair play standards.
Any attempt to exploit software errors, use automated tools or bots, or gain an unfair advantage is strictly prohibited. CleanWins reserves the right to void bets and close accounts where such activity is detected.
9. Responsible Gambling
CleanWins is committed to responsible gambling and provides tools to help players maintain control. These include deposit limits (daily, weekly, and monthly), session time limits, reality check reminders, and self-exclusion options accessible from your account settings.
If you believe your gambling is no longer recreational or is causing harm, we encourage you to use the responsible gaming tools available or to contact a specialist support organisation. Self-exclusion requests are processed promptly and will not be reversed during the exclusion period.
10. Dormant Accounts
An account is considered dormant if there has been no login or qualifying activity for a continuous period of twelve months. CleanWins will attempt to contact you at your registered email address before applying any dormancy policy.
Dormant accounts may be subject to an inactivity fee deducted from the remaining balance on a monthly basis, as permitted by applicable regulations. Any remaining balance will be returned to you upon account reactivation following a valid login and identity re-verification where required.
11. Disputes and Complaints
If you have a complaint about any aspect of your experience at CleanWins, please contact the support team in the first instance via the 24/7 live chat or email channel. We aim to acknowledge all complaints within 24 hours and resolve them within five business days.
If your complaint is not resolved to your satisfaction through internal channels, you may escalate the matter to the relevant independent dispute resolution body applicable to your jurisdiction. Details of the applicable body are available from the support team upon request.
12. Privacy and Data
CleanWins collects and processes personal data in accordance with applicable data protection legislation. Data is collected to operate your account, verify your identity, process transactions, and comply with regulatory obligations. Your data is not sold to third parties for marketing purposes.
You have the right to request access to your personal data, to request correction of inaccurate data, and to request deletion of your data subject to any legal retention obligations. To exercise any of these rights, contact the CleanWins support team with your registered account details and a description of your request.
